Please contact us through the Contact form to help us determine your needs.
Yes. We are. You can find us, under https://www.humaneguide.co.za/
Yes. You can find us under these links:
http://www.vegansa.com/products-baby-care.php
Dry skin needs more sebum (natural oils) and refers to a skin type. In the way, one has normal or oily skin.
Dehydrated skin needs to be hydrated as it lacks moisture. It is a skin condition.
Yes, in 10 ml trial sizes
Yes. When you purchase a trial size pre-launch product you will receive 10% off and automatically join our focus group. You get to test our latest products and provide feedback. If you are lucky you may be selected, with your consent, of course, to share your pics on our social media. We are hoping that this can be extended to events and other special surprises down the line.Â
You can pre-arrange to collect your purchase at no additional charge in Century City, Cape Town, Western Cape. The collection is to be made within 1 week of confirmation that the order is ready for pick-up.
A 100 g tin can contain 100 g or 100 ml of water. A balm is heavier. We formulate by weight and fill packaging based on specific gravity (sg) value. Which is mass x volume. For our balms, the sg is 0,9. So 0,9 x 100 g = 90 g. This is the amount to be filled but we fill an extra 5 g. Unfortunately, adding more than 97 g overflows and gets stuck to the lid.
It is the same for the 15 g tin. The amount to fill is 13,5 g but just over 14 g is filled. We cannot display 15 ml as a balm is solid and must display in weight.
Please note old labels may still display 15 g or 100 g but the correct weight is provided in our Store for each Product.
We are updating old labels to remain compliant with EU Cosmetic guidelines and true to you, our valued client.
Certain essential oils contain allergens that cause allergic contact dermatitis (eczema) when in contact with skin. Tea tree oil, Lemongrass oil and Sandalwood oil are some of the essential oils that contain allergens.Â
The Cosmetics Regulation 1223/2009 lists the 26 most-known allergenic substances. If you have sensitivities it is best to avoid soaps and natural skincare with essential oils and fragrances.
By law, if a product still contains essential oils or fragrances, specific dermal limits must be adhered to. In addition, these allergens must appear on the label of your cosmetic product.
So keep an eye out for allergens such as Lyral, Citral, Citronellol, Eugenol, Limonene that should be added towards the end of your ingredient list. For a full list check out: https://www.ecomundo.eu/en/blog/cosmetics-allergens-europe-compliance
Yes. Parabens refer to a class of preservatives (Methylparaben, Propylparaben, Butylparaben and Ethylparaben) used in cosmetics.Â
Preservatives are required for water-based products. At present all Aurora Natural Skincare products are oil-based or water-free and therefore do not require a preservative.
However, should the need arise – cosmos certified natural preservatives will be used.Â
Preservatives should always be used in water-based products. So please ensure that any water-based products you purchase should NEVER say preservative-free.
No. We do not. Our products are for sensitive skin. So, we are colourant free, mica free and free of any dyes.
Yes, we deliver nationwide. Simply add your postal address during the checkout process and we’ll make sure your products are delivered with love.
The basic delivery rate applies to your delivery being couriered to major city centres.
Please note that you will be subjected up to R250 surcharge if your delivery falls outside of the main delivery centres. The amount will be invoiced to you before your order is arranged for delivery.
We are currently not offering international orders from our online store, but do get in touch with us at hello@auroralovenatural.com and we will do our best to assist you. Stay tuned for our international store launch.
Yes, we do. Select the Direct Bank Transfer option. You will receive an email with relevant details to perform your EFT.
Please note orders using Direct Bank Transfer are set On Hold until payment clears outside of WooCommerce.
Yes, we do. Please remember to include your preference under Order notes (under Checkout/Shipping address)
Please also refer to the latest lockdown rules for online purchases and deliveries
We currently work with The Courier Guy. For the latest updates regarding your delivery times, that may be impacted by lockdown or other disruptions please visit The Courier Guy
Every order is personalized to suit your needs. Your products are made to order and therefore in small batches. Once you have confirmed your order. You will be invoiced. The amount needs to be paid in full and reflected before your order will be processed.
Collection or delivery needs to be arranged and the delivery fee is calculated separately. Please note that payment has to be made upfront.
No cash deposits will be accepted.
Delivery takes place Monday to Friday. No deliveries take place on weekends or bank holidays. You order can take between 7-10 working days once payment has been made. For those in Cape Town CBD this can take less time.