Orders & Payment
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How do I place an order?
Browse our collection, add your favourite products to your cart and follow the secure checkout process. -
Which payment methods do you accept?
We accept secure online payments through our approved payment providers.
Can I cancel or change my order?
Please contact us as soon as possible. Once your order has been prepared or dispatched, changes may no longer be possible.
Delivery & Collection
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Do you deliver throughout South Africa?
Yes. We deliver nationwide using trusted courier partners. -
Can I collect my order?
Yes. Collection is available by appointment from Century City, Cape Town. -
How long does delivery take?
Once payment has been received, your Aurora products will be freshly handcrafted in small batches with care. Processing times vary depending on ingredient availability and the size of your order.Once dispatched, delivery typically takes up to 3 business days within Cape Town and up to 5 business days nationwide, depending on your location and the courier service.
For full delivery information, please see our Delivery & Returns Policy.
Products & Ingredients
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Are your products suitable for sensitive skin?
Yes. Aurora products are intentionally formulated for dry, sensitive, and allergy-prone skin, using carefully selected, cold-processed African botanical oils, vegan waxes, and naturally derived ingredients.As every person’s skin is unique, we recommend reviewing the ingredient list and performing a patch test before first use. Aurora believes in transparent ingredient labelling, so you’ll always know exactly what is in your skincare. We intentionally avoid ingredients that may contribute to skin sensitivities or reactions, while creating gentle, waterless formulations that support the skin’s natural barrier.
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What is Aurora’s Free-From List?
Aurora products are waterless and do not contain sulphates (SLS/SLES), parabens, phthalates, petrochemicals, mineral oil, petroleum (petrolatum), silicones, artificial fragrances, artificial colourants, essential oils, coconut oil (new formulations from July 2026 exclude it), nut oils, butters, aloe, beeswax and honey. -
Instead, we use carefully selected vegan African botanicals that are gentle on dry, sensitive and allergy-prone skin.
Ethics & Sustainability
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Are your products vegan and cruelty-free?
Yes. Aurora products are proudly 100% vegan and cruelty-free. We never use ingredients tested on animals and do not use animal-derived ingredients.Aurora is recognised by Beauty Without Cruelty South Africa and is listed on PETA’s Global Beauty Without Bunnies programme.
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Do you offer a Return & Refill Programme?
Yes. As part of Aurora’s commitment to reducing waste, eligible empty Aurora containers can be returned for reuse or refill. Please ensure all packaging is clean, dry and in reusable condition.
Full programme terms can be found in our Delivery & Returns Policy.
Gift Sets & Bespoke Orders
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Do you offer gift sets?
Yes. We create beautifully curated gift sets for individuals, special occasions and celebrations. -
Do you create gifts for events, conferences and goody bags?
Yes. We create bespoke gifts for conferences, wellness events, corporate gifting, Women’s Day celebrations, launches, client appreciation, goody bags and special occasions. We would be delighted to discuss your requirements. -
What is the minimum order quantity?
Minimum order quantities may apply depending on your requirements and the level of customisation. Please contact us to discuss your project.
Returns
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Returns
Please refer to our Delivery & Returns Policy for full details on deliveries, collections, returns, exchanges, damaged items and our Return & Refill Programme.