FAQ2021-07-03T22:49:15+00:00
Do you still sell Extra Virgin Olive Oil (Castile) Soap?2021-07-23T13:08:27+00:00

Please send an email to hello@auroralovenatural.com to determine your needs.

Are you endorsed by Beauty Without Cruelty?2021-08-10T07:24:53+00:00

Yes. We are. You can find us, under https://www.humaneguide.co.za/

Are you endorsed by VeganSA?2021-07-03T22:51:57+00:00

What is the difference between dry skin and dehydrated skin?2021-07-03T22:53:16+00:00

Dry skin needs more sebum (natural oils) and refers to a skin type. In the way, one has normal or oily skin.

Dehydrated skin needs to be hydrated as it lacks moisture. It is a skin condition.

Does your oils and serums come in mini sizes?2021-07-03T22:54:10+00:00

Yes, in 10 ml trial sizes

I heard you have a focus group? What is it about and how can I join?2021-07-03T22:55:27+00:00

Yes. When you purchase a trial size pre-launch product you will receive 10% off and automatically join our focus group. You get to test our latest products and provide feedback. If you are lucky you may be selected, with your consent, of course, to share your pics on our social media. We are hoping that this can be extended to events and other special surprises down the line. 

How does collection work?2021-07-03T22:57:01+00:00

You can pre-arrange to collect your purchase at no additional charge in Century City, Cape Town, Western Cape. The collection is to be made within 1 week of confirmation that the order is ready for pick-up.

Why does your 100g tin contain 95g of balm?2021-07-05T19:15:35+00:00

A 100 g tin can contain 100 g or 100 ml of water. A balm is heavier. We formulate by weight and fill packaging based on specific gravity (sg) value. Which is mass x volume. For our balms, the sg is 0,9. So 0,9 x 100 g = 90 g. This is the amount to be filled but we fill an extra 5 g. Unfortunately, adding more than 97 g overflows and gets stuck to the lid.

It is the same for the 15 g tin. The amount to fill is 13,5 g but just over 14 g is filled. We cannot display 15 ml as a balm is solid and must display in weight.

Please note old labels may still display 15 g or 100 g but the correct weight is provided in our Store for each Product.

We are updating old labels to remain compliant with EU Cosmetic guidelines and true to you, our valued client.

Why do you not use essential oils?2021-07-03T23:00:05+00:00

Certain essential oils contain allergens that cause allergic contact dermatitis (eczema) when in contact with skin. Tea tree oil, Lemongrass oil and Sandalwood oil are some of the essential oils that contain allergens. 

The Cosmetics Regulation 1223/2009 lists the 26 most-known allergenic substances. If you have sensitivities it is best to avoid soaps and natural skincare with essential oils and fragrances.

By law, if a product still contains essential oils or fragrances, specific dermal limits must be adhered to. In addition, these allergens must appear on the label of your cosmetic product.

So keep an eye out for allergens such as Lyral, Citral, Citronellol, Eugenol, Limonene that should be added towards the end of your ingredient list. For a full list check out: https://www.ecomundo.eu/en/blog/cosmetics-allergens-europe-compliance

Are your products Paraben and Phthalates free?2021-07-03T23:03:43+00:00

Yes. Parabens refer to a class of preservatives (Methylparaben, Propylparaben, Butylparaben and Ethylparaben) used in cosmetics. 

Preservatives are required for water-based products. At present all Aurora Natural Skincare products are oil-based or water-free and therefore do not require a preservative.

However, should the need arise – cosmos certified natural preservatives will be used. 

Preservatives should always be used in water-based products. So please ensure that any water-based products you purchase should NEVER say preservative-free.

Are your products alcohol-free?2021-07-03T23:02:01+00:00

Yes, we are.

Do you use any colourants, micas or dyes?2021-07-03T23:02:43+00:00

No. We do not. Our products are for sensitive skin. So, we are colourant free, mica free and free of any dyes.

Do you deliver anywhere in South Africa?2021-07-03T23:06:53+00:00

Yes, we deliver nationwide. Simply add your postal address during the checkout process and we’ll make sure your products are delivered with love.

Do you deliver internationally?2021-07-03T23:38:49+00:00

We are currently not offering international orders from our online store, but do get in touch with us at hello@auroralovenatural.com and we will do our best to assist you. Stay tuned for our international store launch.

What online payment methods are available?2021-07-09T07:34:56+00:00

Do you allow manual EFT payments?2021-07-09T07:31:08+00:00

Yes, we do. Select the Direct Bank Transfer option. You will receive an email with relevant details to perform your EFT.

Please note orders using Direct Bank Transfer are set On Hold until payment clears outside of WooCommerce.

Do you allow contactless delivery?2021-07-12T10:39:48+00:00

Yes, we do. Please remember to include your preference under Order notes (under Checkout/Shipping address)

Please also refer to the latest lockdown rules for online purchases and deliveries

Which courier companies do you work with?2021-07-13T11:23:18+00:00

We currently work with The Courier Guy. For the latest updates regarding your delivery times, that may be impacted by lockdown or other disruptions please visit The Courier Guy

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