Who we are
Aurora Natural Skincare & Wellness (“Aurora”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information in accordance with South African law.
What Information We Collect
We may collect:
- Name
- Email address
- Telephone number
Delivery address
Billing details
Order information
How We Use Your Information
We use your information to:
- Process and deliver orders.
- Communicate about your purchase.
- Provide customer support.
- Meet legal and accounting obligations.
- Improve our products and services.
Payment Security
Payments are processed securely through our approved payment providers. Aurora does not store your payment card details.
Sharing Your Information
We do not sell or rent your personal information. Information is only shared with trusted service providers where necessary to process your order or comply with legal obligations.
Cookies
Our website may use cookies to improve your browsing experience. You can manage cookies through your browser settings.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How Long We Retain Your Data
We retain personal information only for as long as necessary to process your order, provide customer support, comply with legal, tax and accounting obligations, and resolve any disputes. When no longer required, personal information is securely deleted or anonymised where appropriate.
Your rights
You may request access to, correction or deletion of your personal information, subject to applicable South African Legislation.
Contact
For privacy-related enquiries, please contact Aurora through our official social media pages or via the contact details provided on our website.